Privacy Policy – Redly

Privacy Policy

Last Updated: September 3, 2026

Redly is a commercial application provided by TricoSoft. This Privacy Policy explains how Redly collects, uses, stores, protects, and handles information when you use the Redly application and related services.

By using Redly, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

When you use Redly, we may collect information that you provide directly to us or that is generated through your use of the Service.

Depending on the features you use, this may include:

Personal Information

• Full Name

• Email Address

• Password information used for account authentication

• Phone Number, if provided

• Business Name, if provided

• User ID

• Address information provided by you

Profile and Account Information

• Profile information

• Profile image, if uploaded

• Account preferences and settings

Food Listings and User-Generated Content

If you use Redly to create or interact with food listings, we may collect:

• Meal or food listing information

• Meal descriptions

• Food images and photos

• Food videos, where supported by the application

• Price and quantity information

• Other content that you voluntarily submit through the Service

Messages

If you use the messaging functionality, Redly may collect and store messages sent between users through the application.

Saved Meals and Follows

We may store information about meals you save and accounts or listings that you follow in order to provide these features.

2. How We Use Your Information

We use the information we collect for purposes including:

• Creating and managing user accounts

• Providing and operating Redly's features

• Displaying food listings

• Connecting buyers and sellers

• Enabling in-app messaging

• Displaying user profiles and submitted content

• Saving meals and managing follows

• Providing address and map-related functionality

• Maintaining and improving the Service

• Providing customer support

• Detecting and preventing misuse or unauthorized activity

• Maintaining the security of the Service

• Complying with applicable legal requirements

We do not use your personal information to train artificial intelligence or machine learning models.

3. Address and Map Information

Redly allows users to provide an address or location-related information as part of their profile or food listings.

When you enter an address, Redly may use mapping or geocoding services to help display or process that address.

Redly does not continuously track your device location or perform background location tracking.

The current Android application does not require continuous GPS location access.

4. Photos and Videos

Redly allows users to upload photos and videos through the application where the relevant feature is available.

Photos and videos may include:

• Food listing photos

• Food listing videos

• Profile images

• Other media voluntarily submitted by users

Photos and videos are uploaded only when the user chooses to select, capture, or upload the media through the Service.

Redly does not intentionally collect photos or videos from the user's device without the user's action to provide or upload the media.

Uploaded photos and videos may be stored and displayed to other users when necessary to provide Redly's features, such as food listings and user profiles.

5. Messages and User-Generated Content

Content that you voluntarily submit to Redly, such as food listings, descriptions, photos, videos, and in-app messages, may be stored and made available to relevant users as necessary to provide the Service.

You are responsible for ensuring that content you submit does not violate applicable laws or the rights of other people.

6. Information Shared With Third Parties

Redly does not sell your personal information.

We may use third-party service providers and infrastructure providers to operate Redly. These providers may process information on our behalf for purposes such as hosting, storage, database management, authentication, mapping, geocoding, security, and service operation.

These providers are expected to use information only as necessary to provide their assigned services.

Redly may use services and infrastructure including:

• Lovable Cloud / Supabase — application backend, database, authentication, and storage infrastructure

• OpenStreetMap Nominatim — address and geocoding functionality

• Google Maps — map and location display functionality

• AWS — cloud infrastructure used by service providers

• Capacitor — technology used to package the web application as an Android application

Where applicable, information transmitted to third-party services is limited to what is necessary for the requested functionality.

7. Service Providers

We may work with third-party companies and individuals to help operate and maintain Redly.

These service providers may assist with:

• Hosting and infrastructure

• Database services

• File storage

• Authentication

• Mapping and geocoding

• Security

• Technical maintenance

• Application functionality

Service providers may process information on our behalf and are expected to protect the information they receive.

8. Log Data and Technical Information

When you use Redly, certain technical information may be processed automatically by our infrastructure or service providers.

Depending on the circumstances, this may include:

• IP address

• Device type

• Browser or user-agent information

• Operating system information

• Date and time of service usage

• Technical or diagnostic information

This information may be used for security, troubleshooting, service operation, and improving the reliability of the Service.

9. Cookies and Similar Technologies

Redly does not intentionally use traditional advertising cookies.

However, web technologies or third-party services used by the application may use cookies, local storage, or similar technologies when necessary for authentication, security, or service functionality.

You may be able to manage or disable certain technologies through your browser or device settings. Some parts of the Service may not function properly if required technologies are disabled.

10. Data Storage and Security

Your information may be stored using cloud infrastructure provided through Lovable Cloud / Supabase and related infrastructure providers.

The infrastructure may include:

• PostgreSQL database services

• Secure file storage

• Authentication services

• Cloud infrastructure located in regions such as AWS eu-central-1 (Frankfurt, Germany)

We use reasonable technical and organizational measures to protect information, including encrypted communications, authentication controls, access controls, and database security measures.

Passwords are not intended to be stored as plain text and are protected using secure password-hashing mechanisms provided by the authentication infrastructure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as necessary to provide the Service, maintain user accounts, provide requested functionality, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of the Service.

When an account is deleted, we will delete or remove associated account information and user data as described in the account deletion section below, subject to information that we may be required or permitted to retain under applicable law or for legitimate security, fraud-prevention, or legal purposes.

12. Account and Data Deletion

Redly provides users with the ability to request deletion of their account and associated personal data.

You can request account deletion through:

Inside the app:

Settings → Delete Account

Online:

You may use the Redly Account & Data Deletion webpage provided by TricoSoft.

When an account deletion request is completed, we may delete or remove associated information including:

• Profile information

• Account information

• Food listings

• User-generated content associated with the account

• Uploaded photos and videos associated with the account

• In-app messages associated with the account

• Saved meals

• Follow information

• Notifications and associated account data

Some information may be retained where required by law or reasonably necessary for security, fraud prevention, dispute resolution, or compliance with legal obligations.

13. Children's Privacy

Redly is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that a child under 13 has provided personal information, we will take reasonable steps to delete that information from our systems.

Parents or legal guardians who believe that a child has provided personal information to Redly may contact us using the support email below.

14. Third-Party Links and Services

Redly may provide links or access to third-party services such as mapping services or external websites.

When you interact with a third-party service, that service may collect and process information according to its own privacy policy.

We do not control the privacy practices of third-party services and recommend reviewing their respective privacy policies.

15. Artificial Intelligence and Automated Decision-Making

Redly currently does not use artificial intelligence, machine learning, or automated decision-making systems to process user information.

User messages, photos, videos, addresses, and personal information are not used by Redly to train AI or machine learning models.

If this changes in the future, this Privacy Policy will be updated accordingly.

16. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion of your account and associated information

• Ask questions about how your information is processed

To make a request, contact us using the support email provided below.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage users to review this Privacy Policy periodically to remain informed about how their information is handled.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Developer: TricoSoft

Application: Redly

Support Email: sksinha994811@gmail.com